Your Customers Prefer Their Phone to Your Employees: Part II
By Ken RosenOur last post scratched at the implications of this shocking stat from a 10-country, Accenture study:73% of shoppers [...]
Your Customers Prefer Their Phone to Your Employees: Part I
By Ken Rosen Every once in a while, I get shocked in a Twitter chat. Today, it was: 73% of [...]